YOUR ATTENTION IS DRAWN IN PARTICULAR TO THE SECTION HEADED “OUR LIABILITY”. (the “site”) is a website is owned and operated by Mel D Designs Ltd., a company registered in England with company number 07222449.

Perfect Smoothy registered office is;
The Garden Studio, 18 Westbourne Terrace, London W2 3UP
Telephone: 0207 036 0101
Fax: 0207 036 010

  • These terms and conditions together with the documents referred to in them apply to your use of the site and any resulting purchases that you may make through our Site or mail order service.
  • You are deemed to accept these terms and conditions by continuing to use our Site and/or making a purchase.
  • If you are interested in purchasing from us on a wholesale basis please contact us at
  • We reserve the right to change these terms and conditions at any time and any such change will be effective to all new orders once included in the text of the terms and conditions and published on the Site.
  • Any such change will, in addition to being published on the Site and be notified to you by email, where appropriate.

Copyright and Trademarks

  • All site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software and all other material on this Site are the copyright of Mel D Designs Ltd. and its affiliates or their content technology providers.
  • All rights are reserved.
  • Permission is granted to electronically copy and print in hard copy portions of the Site for the sole purpose of placing an order with us or using the Site as a shopping resource.
  • Any other use of materials on this Site, including reproduction for purposes other than those noted above, modification, distribution, or publication, without out prior written permission, is strictly prohibited.
  • All brand names, product names and titles used in the Site are trade marks or trade names of Perfect Smoothy or our suppliers.
  • No permission is given in respect of the use of any of these names or titles and moreover any such use may constitute an infringement of the holders’ rights.

Your Status

  • By placing an order through our Site, you warrant that:
    1. You are legally capable of entering into binding contracts;
    2. You are at least 18 years old.

Our Promise to You

  • We have made every effort to display as accurately as possible the colours of our products but definition and colour accuracy will depend on a number of factors including your computer display settings.
  • All sizes and measurements are approximate.
  • All products are subject to availability. We will inform you as soon as reasonably possible if any products you have ordered are not available.

Placing an Order

  • You place an order with us by completing the following process:
    1. Add product to your shopping basket
    2. New customers please create an account
    3. Existing customers log into your account
    4. Enter your card details
    5. Submitting your order
  • Your order constitutes an offer to us to buy the products specified in your order.
  • On receipt of your order, we will send you an order confirmation email to the email address which you have provided to us.
  • This email will contain your order number and details of the goods ordered. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase goods.
  • All orders are subject to acceptance by us and we will confirm such acceptance by sending to you an order despatch email (including details of the products ordered) and taking payment from your credit/debit card when the goods are being prepared for despatch.
  • The contract between us will only be formed when we send you the order despatch email, whether or not you receive such email.
  • If we do not take payment in full from your credit/debit card we cannot accept your order.
  • We reserve the right to refuse any order prior to our acceptance.
  • All prices and charges on the Site are in UK pounds sterling.
  • All prices shown on the Site are inclusive of UK VAT (but do not include delivery charges).
  • Prices are correct at the date of order only and relate to orders places via the Site only in accordance with the terms and conditions relating to the sale of goods.
  • Delivery charges may apply and these will be displayed in the order process.


  • Delivery prices depend on your location.
  • We deliver by Royal Mail to addresses in Great Britain which includes England, Wales, Scotland, Channel Islands and Northern Island with a standard delivery charge of £3.00. For orders over £75 delivery is free.
  • We deliver by selected courier to addresses in Europe and the Rest of the world. Europe with a standard delivery charge of £5.00 and the Rest of the World with a standard delivery charge of £6.00.
  • We do offer next day delivery to customers in the UK for £6.50 and for £11.50 for Saturday delivery.
  • All orders have to be placed before 2pm that day to be selected for next day delivery if they miss the cut off they will be sent out the next day.
  • Generally, if you place your order before midday we aim to process your order the same day.
  • If it’s after midday, then we aim to process the following day unless it is a Friday afternoon or a weekend in which case it will be processed on Monday.
  • Your order will be fulfilled by the delivery date set out in the Order Despatch email or, if no delivery date is specified, then within a reasonable time of the date of the Order Despatch email, unless there are exceptional circumstances.
  • For delivery within Great Britain we will deliver your order within 1 – 3 working days of the Order Despatch Email depending on the type of postage selected.
  • For deliveries in Europe we will deliver your order in 1 – 5 working days of the Order Despatch Email.
  • The rest of the World will depend on location but we still aim to deliver your order within 2 – 5 working days of the Order Dispatch Email.
  • We do not deliver to PO Box addresses.

Returning Goods

  • We hope that you will be delighted with your purchases however should you wish to return anything purchased from the Site we will be happy to refund an item, provided it is returned to us in a fully re-saleable condition and provided that you notify us by email of your desire to return the product within:
    1. 14 days of receipt in the case of full price items; or
    2. 10 days or 7 working days (whichever is longer) of receipt in the case of discounted sale items.
  • We do not accept returns on goods in ‘Final Clearance ‘unless they are faulty. Such goods are clearly marked at point of sale.
  • All purchases must be returned in original condition, unmarked & in their original packaging.
  • We cannot accept returns on either the panties or thongs. This does not affect your statutory rights (as on the returns section in FAQ).
  • If you consider there to be a shortage in your order please contact us within 14 days of receipt of your order so that we can rectify your order appropriately.
  • If you return the part or all of your order we will not refund the delivery charge as this part of our service to you has been completed.
  • Once the products are back at our warehouse and we have verified they are in resalable condition the refund for the price of the product will be processed (excluding delivery charges).
  • We aim to process refunds within 5 days of receiving them back into our warehouse.
  • You have a legal obligation to take reasonable care of the products while they are in your possession.
  • If you contact us outside of the applicable period set out above and the products are not defective then we may at our discretion accept a return of the products and offer a credit note.
  • If you consider a product to be defective, damaged or faulty prior to use please contact us as soon as possible after receipt of your products.
  • With potentially faulty goods once the products are back at our warehouse and we have had an opportunity to inspect them we will notify you of your refund via email.
  • We aim to process refunds as soon as possible and within 30 days from confirming to you by email that you were entitled to a refund for faulty goods.
  • Products returned by you in accordance with the above which have a verifiable defect will be refunded in full, including a refund of the delivery charges for sending the item to you.
  • We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
  • In the cases of incorrect, damaged or faulty goods, if we agree to send you a replacement product, the delivery charge for a replacement to be sent out will not be charged.

Returns Process

  • To return an item you must return them in their original packaging with all their tickets and labels attached.
  • Please contact or call 0207 036 0101 for an authorisation number and returns address as returns will not be accepted without a valid returns number displayed on the packaging.
  • Please allow up to 7 working days for the Royal Mail to deliver your parcel back to our warehouse, your return will then be processed within 5 working days.
  • Please note that purchases made from the Site can only be returned by post directly to us. They cannot be exchanged or refunded at any sale outlet store and other independent retailers.
  • We cannot accept returns for products purchased otherwise than via the Site. Please contact the store or website where you purchased the goods.

Cancelling an Order

  • If you would like to cancel your order before you have received the goods please contact us as soon as possible on by e-mail so that we can attempt to stop delivery. If your order has already been despatched we may charge you for the delivery.
  • Your statutory rights are not affected.

Our Liability

  • We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
  • Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased.

This does not include or limit in any way our liability:

  • For death or personal injury caused by our negligence;
  • Under section 2(3) of the Consumer Protection Act 1987 for fraud or fraudulent misrepresentation;
  • For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
  • We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to loss of anticipated savings provided that this shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of categories above.

Events Outside Our Control

  • We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control (“Force Majeure Event”).
  • This includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
    • Strikes or lock outs or other industrial action which affect third parties (for example as Royal Mail or other courier or delivery services).
    • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
    • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
    • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
    • Impossibility of the use of public or private telecommunications networks.
    • The acts, decrees, legislation, regulations or restrictions of any government.
    • Our performance under is deemed to be suspended for the period that the Force Majeure continues, and we will have an extension of time for performance for the duration of that period.
    • We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.


  • If any of these terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
You can contact us via:

Company Details (trading as Perfect Smoothy)
Mel D Designs Ltd.
Registration Number: 07222449
Registrant Type: VAT Ltd company
Address: The Garden Studio, 18 Westbourne Terrace, London, UK, W2 3UP